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Mercadona Tech career site
Department

Customer Experience

Connect

  • We are motivated by being able to seat the client at the table of all the teams, with the aim of being able to actively listen and take into account their real needs. Being aware of the impact of our decisions on customers' lives and being able to measure it to improve our service are key aspects at Mercadona.

    Sara García Álvarez

    Head of Customer Experience

How we work at the Customer Experience Team

  • The customer is the boss

    That is why the customer is ahead of any decision made by Mercadona Online. We have a very strong company culture based on the Total Quality Model that keeps us aligned on the path.

  • The customer's voice

    We help teams quantify operational and customer service quality. We asses everything that has not come out as expected with the aim of making the teams aware about what is happening as a first step towards continuous improvement.

  • Cross-functional team

    The customer is present all around the company, so from the Customer Experience Team we need to work horizontally with the rest of the teams. Not only do we ensure that the customer's voice is heard internally, but we are also in charge of establishing a direct communication channel with him or her.